Privacy Policy

Last updated: 27 July 2026

This Privacy Policy explains how MuseCell Innovations PTE LTD (“MCI,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal data in connection with the Dezawa Aesthetics™ website and related communications. We are committed to handling personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA) and, where applicable, the EU/UK General Data Protection Regulation (GDPR) and other applicable data-protection laws.

1. Who we are

MuseCell Innovations PTE LTD is a company incorporated in Singapore and the global licensor of Dezawa MuseCells® and Dezawa MuseExosomes®. This website is an informational resource intended for institutional, clinical, and scientific audiences. It is not directed to consumers and does not offer direct-to-consumer products or treatments.

2. Personal data we collect

We collect personal data that you provide to us directly, and certain technical data automatically when you use the site.

Data you provide

• Identifiers and contact details you submit through enquiry, contact, or professional/lead-capture forms — for example, your name, email address, telephone number, organization or clinic, professional role, and country.
• The content of your message or request, and any information you choose to include in it.

Data collected automatically

• Technical and usage data such as IP address, approximate location, browser and device type, referring pages, and interactions with the site, collected through cookies and similar technologies.

We do not intentionally collect special categories of personal data (such as health data) through this website, and we ask that you do not submit such information through our forms.

3. How we use personal data

• To respond to your enquiries and provide the information or materials you request.
• To verify and communicate with authorized, licensed distribution partners and healthcare professionals.
• To operate, maintain, secure, and improve the website and our communications.
• To comply with legal, regulatory, and record-keeping obligations, and to establish, exercise, or defend legal claims.

Where we rely on your consent (for example, for certain cookies or marketing communications), you may withdraw it at any time. We also rely on our legitimate interests in operating and securing our business, and on compliance with legal obligations, as permitted by applicable law.

4. Cookies and analytics

We use strictly necessary cookies to operate the site and, where enabled, analytics cookies to understand how the site is used so we can improve it. You can control or disable cookies through your browser settings; disabling some cookies may affect site functionality. Where required by law, we will request your consent before setting non-essential cookies.

5. How we disclose personal data

We do not sell personal data. We may disclose personal data to:

• Service providers who process data on our behalf (for example, hosting, analytics, communications, and IT security), under appropriate confidentiality and data-processing obligations.
• MCI-designated, licensed partners where necessary to respond to a professional enquiry you have initiated.
• Regulators, law-enforcement, or other authorities where required or permitted by law, and to professional advisors as needed.
• A successor entity in connection with a corporate transaction, subject to this Policy.

6. International transfers

We operate globally, and personal data may be processed in, or transferred to, countries other than the one in which it was collected, including Singapore. Where we transfer personal data across borders, we take steps to ensure it receives a standard of protection consistent with applicable law, including appropriate contractual safeguards.

7. Data retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, including to meet legal, accounting, or reporting requirements. When personal data is no longer needed, we securely delete or anonymize it.

8. Security

We maintain reasonable technical and organizational measures designed to protect personal data against unauthorized access, use, alteration, or loss. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your rights

Subject to applicable law, you may have the right to access the personal data we hold about you, request correction of inaccurate data, withdraw consent, and, where the GDPR applies, request erasure, restriction, portability, or object to certain processing. To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

10. Children

This website is intended for professional audiences and is not directed to children. We do not knowingly collect personal data from children.

11. Third-party links

The site may link to third-party websites, including our sister brands. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies.

12. Changes to this Policy

We may update this Policy from time to time. Material changes will be reflected by updating the “Last updated” date above and, where appropriate, by additional notice.

13. Contact us

For questions about this Policy or our handling of personal data, or to reach our data-protection contact, please write to us at [email protected].